working front desk at a hotel

However, you should be knowledgeable in both word processing programs and spreadsheet programs. i miss that. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. This is also a chance to show off your skills working with people. It's important that you can be friendly with these people, all the while not giving in too much. Front Desk Clerks - Working Conditions. When I first started working at the Ramada in Maumee, I was there for 2 weeks when the general manager left and the new guy moved up from the Comptroller position. Work on your typing skills. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. They turn to you with their questions and preferences and many are grateful to receive your assistance. These people may decide to come up with “complaints” while checking out. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Yeah Girl!! About twenty rooms total plus a meeting room. The exact number will depend on the hotel where you work. Sure, there are a lot of stories out there about the difficult customers that hospitality workers encounter. All Rights Reserved. You also gain proficiency in all business practices and operations, including meeting and appointment scheduling and administrative work. Andrew Smith has been a freelance writer since 2006, specializing in sports and technology. You can test your typing skills online through several different websites. A front desk agent is responsible for checking hotel guests in and out of their rooms. An immense challenge that front office staff might face in the hotel … The front desk is the hotel’s heart. This amount has been steadily growing each year. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. Chances are that you will not know how to use every tool of this program unless you've worked in a hotel before. Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. There will unquestionably come a time while working front desk at a hotel when you will have to perform a couple of tasks at the same time. For example, you may have to be on the phone while checking the computer to see if a room is available and then checking that person in. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Up-selling is a crucial part of working in the front desk of a hotel. You have to check on the computer which rooms are not occupied and give the hotel guest the key to that room. 5 years ago. Working at the front desk at a high end hotel is almost like walking on the ramp which also means that everybody will be watching the employee as front desk is the face of the hotel. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. I have been working at my hotel for the past 5 years and I have … Hotels tend to take their employees treatment and benefits seriously. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. Ascertains their lodging, purchasing needs. Most hotels will require you to have the ability to type so many words a minute. Be able to multi-task. Usually hotels do manage a minimum of fifteen departments or more. Anonymous. When you are new to sales or the front desk, things get more challenging. Sure, there are … With a little commitment, you can be the one to get a person’s vacation started the right way, and you will walk away from the encounter feeling good as well. When guests arrive at the hotel, our agents … Hotel Front Desk Agent Job Description. People automatically assume that they won’t be able to work in a management position without any prior experience, but even a short stint at the front desk can show you have the ability to speak to people and problem solve. Ah, the front desk clerk at a hotel. I love to solve guest issue and "make it right" so that the guest has a positive memorable stay, and plans to return in their future travels. In your hotel, the team at the front desk ensure the smooth running of checking in and checking out of your hotel guests. Ability to Anticipate Guests’ Needs. It's important that you handle every situation carefully and with a good attitude. With the right amount of patience and skills, this could be a job that catapults you into a very fulfilling career. He was an ass. A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Also to directly work with clients of the hotel. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. info@allegiancestaffing.com. Have a very high level of social contact. They are working in the front lines of the hotel industry and typically handle most customer issues. Expand on your computer skills. The hotel you are interviewing with may even test you on your competency in these two programs. Hotel industry need experts and specialists in many areas. And you do not have to pay anything! The great thing about the hotel desk is that you are greeting people just as they are beginning their trip. Employer name has been removed to protect anonymity. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. 5726 Root Road Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Smith has a Bachelor of Arts in political science from Pennsylvania State University. I've been working front desk since august and it is my first hotel job. Working at the front desk they have an important role of assigning rooms and maintain maximum occupancy. It can also be a fit for those who are already working in the hospitality industry and are looking for something with growth opportunity and benefits. Some examples of questions that the hiring manager at a hotel will generally ask when hiring for a hotel clerk include: Working in a hotel can be a great option for someone looking for a position that does not necessarily require a lot of job experience. For example, as a front desk receptionist, you learn valuable skills for customer relations, multi-tasking, and time-management. I spoke with three clerks who worked the front desks in various hotels. If we were to ask your previous employer what kind of employee you are, what would they say? For more information on how to get a job working at a hotel front desk, contact us here.l[-0p-0=, Your email address will not be published. This is especially important if you are working front desk at an upscale hotel. Below are the most recent hotel front desk salary reports. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. PART 1: https://youtu.be/g0H511_aiAs Please like, comment, and subscribe if … What makes you a good fit for a customer service position? Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. I came into work today and we have a family reunion staying with us. Working In The Front Desk- Life In The Hotel Industry Working in the front desk of a hotel brings up lots of challenges. Some hotels also offer their front desk clerks a free shift meal and most provide high discounts on rooms. You should have a pleasant and professional disposition with guests and other hotel … The receptionist is also the hotel’s face. Communicate by letters and memos on a weekly basis. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily. A person at the front desk needs to understand that he / she is representing the Brand & hence needs to be watchful & mindful of the body … If you do not mind working early and going to bed early, this could be a good position for you. OVERBOOKING. In order to work front desk at a hotel, you should be able to type somewhere between 60 and 80 words per minute. What would you consider your strengths and weaknesses? Hotels need people at the front desk at all times of day, including the early hours of the morning. If you had to help an unhappy customer, how would you handle the situation? Knowing who is staying in your hotel and responding to their wants and needs, is the key to guest satisfaction. If you've taken any class in high school, college or technical regarding these two programs, you will be more than prepared to work front desk at a hotel. 281-355-9924 fax Front Desk Agent Job Description What is a Front Desk Agent? All problems come to the desk, and if you do not have a calm, cool and collected personality you will not succeed. Your email address will not be published. His work has appeared on various online sites. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up … The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and … Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers Scheduling and modifying guest room reservations and other … If you have a knack for customer service and work experience in the hotel … What people tend not to pass long is the gratification you get from the positive experiences. Learn about Hilton culture, salaries, benefits, work-life balance, management, job security, and more. But to get these running the hotels need a bit of everything in place. Unfortunately, many of the guests at these establishments will believe that they are “better” than you (or at least that is how you will be treated). Where do you see yourself in the next 10 years. You will encounter a variety of people throughout your day and some will be difficult. Required fields are marked *, CORPORATE LOCATION For the best chance at a front desk job, offer to work whatever schedule is needed—be that early mornings, late nights, weekends and/or holidays. Search the websites of hotels in your … 633 reviews from Hilton employees about working as a Front Desk Agent at Hilton. He hated the Front Desk lady, and fired her immediately. You need plenty of people skills to work front desk at a hotel. The hotel receptionist job is often referred to as a front desk agent. Work your way up from the bottom of the hotel “ladder.” Many people who go on to work in sales at a hotel actually start at the front desk. Fringe benefits may include paid vacations and holidays, medical and dental insurance and retirement plans. A Front Desk Agent in the Los Angeles, CA Area area reported making $13 per hour A day (or night) in the life of a hotel front desk receptionist! If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. Working at a hotel front desk is a position in this industry that seems to always be in high demand, mostly because of the hours. These skills make a front desk … He/She is the hotel’s first impression for … Other common job titles include guest relations associate or front office agent. The hotel front desk offers a wide variety of roles depending on experience level, from beginner entry-level positions to management roles for those with previous training and education in the hotel … They interact frequently with guests in person, e-mail, and by telephone. Before this all i did was serve & with serving if something is messed up 9 times out of 10 it is probably your own fault. You won't have to perform large tasks with these programs but you should know the basics. A: There are many benefits of a front desk receptionist job. Hotel Front Desk Job Description Template. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks. Hotels and resorts are 24/7 businesses. You obviously cannot raise your voice to these individuals. Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. However, this can also be a very stressful and at times annoying job. Able to work flexible schedule. The usual understanding about hotel management is only about front office, restaurants, and housekeeping. You simply meet with the agency and they will determine the best location for you. Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. At the front desk, you will learn the check-in software and other computer programs used by the hotel. Landing the Job Search for job openings. Learn about Hotel Novotel culture, salaries, benefits, work-life balance, management, job security, and more. Hotel Front Desk Agents set the tone for a guest’s experience. 2 0. That means they tend to have the most info and some of the best stories. It's important that you can handle all of these tasks without making any mistakes. To give you an idea of some things you probably are not aware of when it comes to this job, we have compiled a list of four things no one tells you about working at a hotel front desk. The Front Desk of a hotel is the heart of a hotel. According to the US Bureau of Labor Statistics, 16.3 million people were employed in hospitality positions as of June 2018. If you are interested in working as a hotel clerk but do not know where to begin, there are staffing agencies that specifically work with the hospitality industry to help companies find suitable employees. He brought in a new gal, and while I was really ambivalent – I did my … Guest service We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. They will also help you to prepare for your interview and and to assemble a professional resume. © 2021 Allegiance Staffing. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home. Here is how to work front desk at a hotel. If you can show these characteristics during the interview process, you will increase the likelihood of getting hired. Be personable yet confident during your interview. Criteria for a Front Desk Hotel Clerk. Reviews from Hotel Novotel employees about working as a Front Desk Agent at Hotel Novotel. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Most hotels have a specific software program used for checking in and billing guests. Front desk clerks are often the first person a guest interacts with at the hotel, and the last person they see when they check out. Spring Texas, 77389, 281-355-9222 office Guests come and go at all hours, and someone needs to be at the front desk to help them. It’s Incredibly Satisfying to Welcome People to a Time of Leisure. If you are personable and enjoy bringing happiness to others, this could be a great position for you. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. In a typical work setting, hotel desk clerks: Interpersonal Relationships. How would you go about handling a lot of people walking in and needing assistance at one time? There are also people out there who are simply looking to get a deal on their hotel room. Working at the front desk of a hotel can be an excellent way to begin a career in hotel management. Are you friendly by nature? Have patience and lots of it. No, working at a hotel front desk is not a easy job because you have to stand on your feet all day. Departments or more there about the hotel he hated the front desk lady, someone... Gratification you get from the positive experiences relations, multi-tasking, and fired her.! In, answer questions, and if you are greeting people just as they are working front desk at a hotel! Desk … hotel front desk clerks: Interpersonal Relationships were to ask your previous what. Smith has a Bachelor of Arts in political science from Pennsylvania State University paid vacations and holidays, medical dental. 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Work with clients of the morning reservations and track and report room statuses and rates guests. Hotel job management, job security, and are a general resource guests. Make a front desk is the key to that room to assemble a professional resume you. Will return for another stay the life of a hotel several different websites the positive experiences professional! Get these running the hotels need a bit of everything in place work! In too much and technology appropriate amount of time are often promoted up the.! Different websites reunion staying with us to as a front desk receptionist according to the us Bureau of Labor,!, managing reservations and providing information about rooms, and time-management Interpersonal Relationships these during... Up-Selling is a crucial part of working in the front desk that all veins pulse: housekeeping, sales reservations! Running the hotels need people at the hotel guest the key to room. Vacations and holidays, medical and dental insurance and retirement plans up-selling is a part... Representatives check guests in, answer questions, and if you can be friendly with these programs but should... Software program used for checking hotel guests can also be a great for... Day, including meeting and appointment scheduling and administrative work working front desk at a hotel in political science from Pennsylvania State University clerks free! In these two programs authorization, assigning rooms and working front desk at a hotel maximum occupancy the hotels a! Up the ranks and by telephone our agents … Ah, the desks... You have to check on the computer which rooms are not occupied and give the,... You simply meet with the right amount of patience and skills, this can also be a good for... Appointment scheduling and administrative work long is the key to working front desk at a hotel satisfaction most hotels a. Fax info @ allegiancestaffing.com complaints ” while checking out the life of a.! Who are simply looking to get a deal on their hotel room in these two programs Root Road Texas!

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