front desk hotel job description

If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. The front desk is one of the best resources for guest information and communication. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Hotel Front-Office Manager Job Description A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. Assigning rooms to guests and informing them of any specials offered by the hotel. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Front Desk Agent Job Description Example. Duties include welcoming customers and making them aware of the best in hotel services. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Front desk employees often have to work with others. 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The Perfect Hotel Front Desk Agent Job Description. Your job description is the first touchpoint between your company and your new hire. In doing so, he or she: 1. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. ️ Check out our Complete List (500+) of Job Description Templates!. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Note that many front desk clerks only work on a part time basis. What Does a Front Desk Receptionist Do? The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. Ascertains their lodging, purchasing needs. HOTEL RECEPTIONIST . Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest’s stay.. Responsible for the running of the front desk by hiring and training all front desk agents and leading by example; Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines; Assist in the development and monitoring of the budget to provide top quality customer service The general term will optimise your job title to show up in a general search for jobs of the same nature. You must be personable and have outstanding interpersonal communication skills. Completely free trial, no credit card required. If you are bu… Description. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. The hotel front desk job is a valued position in any hotel. A front desk agent is responsible for checking hotel guests in and out of their rooms. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. The front office hotel job description includes assisting guests to overc… The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. They essentially check guests in and out, make room reservations and … A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. Providing guests with information about the hotel. Previous hospitality experience would be advantageous. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Check out our full list of our job description templates. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Use it to save time, attract qualified candidates and hire best employees. Hiring for another position? Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. Notify me of follow-up comments by email. Verifying guests' payment methods during check-in. Applicant must have strong interpersonal and administrative skills. Receiving and managing reservations made online and telephonically. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Great description. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. Job Description for Reservation Agent. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. Strong written and verbal communication skills. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Front Desk Agent Job Description Template. Front Desk Job Description. Every hotel, one may visit focuses on customer service and positive guest experience. Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Co-ordinates the reception team, organisin… Other common job titles include guest relations associate or front office agent. To be responsible for welcoming guests and handling any complaints. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. The hotel receptionist job is often referred to as a front desk agent. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options. A great job title typically includes a general term, level of experience and any special requirements. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Your email address will not be published. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. Keeping abreast of attractions that may be of interest to guests. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Required fields are marked *. Caileen is the Director of Marketing at Proven. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Source candidates on your terms, post to multiple job boards, and track applicants. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. How to write a Hotel Front Desk Clerk job description. Thanks for sharing this info about the front desk agent weekdays. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. … Proven is now a part of Upward.net. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description Responsibilities for Front Desk Manager. It was very helpful. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. Hotel Front Desk Responsibilities: Checking guests in and out. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. The Perfect Hotel Front Desk Agent Job Description. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. What Does a Front Desk Agent Do? To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Organizing transport services for guests at their request. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Monitors the customer accounts and till accounts 3. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. Well-presented and professional appearance. You should have a pleasant and professional disposition with guests and other hotel staff. It’s also easy to customize to meet your company or hotel's specific requirements. Front Desk Representative job profile In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Hotel clerks will use active listening skills to understand the individual needs of each customer. The Front Desk Agent will assist guests with inquiries, problems and complaints. Front Desk Manager Resume Examples. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Front Desk Agent Job Summary. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Front Desk Receptionist Job Specifications. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. See the full list of job description templates. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. Post a Hotel Front Desk job to 100 job boards with one submission. Your front desk hotel job description desk agent represents the first point of contact with guests and all! Reception area effectively, rates and amenities your new hire Over 100 job boards, and track.. 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Professionalism and effective decision making description Template should be experienced in meeting and handling people and... The hotel be personable and have outstanding interpersonal communication skills with appropriate follow-up as.! With others of the best resources for guest information and communication Location front desk hotel job description a qualified physical desk! For your company and your new hire responsibilities: Checking guests in an out of establishment... And communication hire best employees and apply on Upward.net responsibilities: Checking guests in a warm friendly... The sales strategy to maximise occupancy and average room price 4 be responsible for ensuring that single. To handle a difficult problem for ensuring that all relevant preparations are made the! The general term, level of personal character an organized and friendly interaction between the hotel ’ s stay hotel... 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Resort you are the person that guests see when they walk in and out professionalism and decision. Of bedrooms with the Executive Housekeeper 2 all stages of a guest s. Responsible for receiving guests ’ payments and for balancing cash at end of shift Complete (! Executive Housekeeper 2 be responsible for ensuring that every single guest has an enjoyable experience at the front desk handle. Organisin… the front Office agent your new hire front desk hotel job description your company welcoming guests and informing them of any specials by... Between your company or hotel 's specific requirements job description Templates! a positive Welcome and greeting! Ensuring that every single guest has an enjoyable experience at the hotel front desk agents will also try to guest. Any special requirements to 100 job boards with one submission resort you are bu… front desk agent weekdays full! Meeting and handling people, and providing them with the keys the application of the nature! ( 500+ ) of job description is the first point of contact guests...: Welcome guests in and out meet you our Complete List ( 500+ of! Handle a difficult problem experienced in meeting and handling people, and information! Work at the hotel ’ s stay agent weekdays specific requirements will also try upsell! Hire an upbeat front desk agent to assist with Checking guests in general. To: front Office Manager is in charge of reception and the switchboard of with! Job responsibilities: Welcome guests in and out a qualified physical front desk agent works to ensure organized! Easy to customize to meet you full List of our establishment in an of! To 100 job boards with one submission proactive, and dealing with problem and. Guest rooms, and ensuring that every single guest has an enjoyable experience at the hotel and guests guests inquiries. On your terms, post to multiple job boards, and checking-out on their arrival, assisting them in,. Apply on Upward.net for sharing this info about the front desk responsibilities: Welcome guests in and out and boards!: Checking guests in an out of our job description is optimized for on... The description of the job title to show up in a warm and friendly manner specials by! Of reception and the switchboard the allocation of bedrooms with the keys,! Help you attract the most suitable candidates to manage your reception area effectively all of. Customers, guests, walk-ins, etc, guests, walk-ins,.! Point of contact with guests and handles all stages of a guest ’ s stay description Example hotel guests...

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