how to contact ebay about a seller

Find out about changing your contact information. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We always encourage our members to communicate with each other when there's a problem with a transaction. To subscribe, click on the Account tab in My eBay, then click Communication Preferences at left, and check the Seller email promotions box under Promotions and Surveys. eBay sends this same information about you to the user you want to get in touch with. This new policy will go into effect September 2017. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. View cart for details. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. Go to the Seller Information section at the top of the listing and select Contact Seller. Click or tap Contact seller or Contact. The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. Find answers to your buying, selling, and account questions, or contact us for more help. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. The first step is to contact the member through the … Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. If you can't find a solution to your question, select Other, then select Contact the seller. The wait for this number is typically around seven minutes. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … Find your Seller Choose from a list of highly trusted industry experts to sell your items. We'll make sure you either receive the item you ordered, or get your money back. That information was not included in the item listing. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Type your question for the seller. You can also report an issue with a buyer. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Something went wrong. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. If you didn't get your item, you're covered under eBay Money Back Guarantee. Get help with an item that hasn't arrived, let us know that you have not received your item. To find eBay, simply use your favorite search engine … Having a struggle! You Get Paid. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. eBay Consignment Sellers Do the Selling. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. The contact details of all EU based eBay Business Sellers are in the public domain. According to some accounts, the wait time for this number is typically three minutes. Enter your search term to display live search results. I am trying to contact eBay with an urgent matter. As long as it relates to selling, this option would be appropriate. Use TAB key to navigate results. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. We take all reports seriously, but please make sure your claims are accurate. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. Choose the topic that best matches your question on the Find answers page. Seller News. The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … We created policies to make sure eBay is a safe place to buy and sell. @chilsa74 . Here's how it works. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. Report a seller What to do if eBay ended the listing of an item you bought Getting Started on eBay Explore the site a bit. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Sending information to Customer Service. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. The issue may have to do with your listings, a problem buyer or anything else selling-oriented. Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” Your one-stop-shop for news, updates and information from eBay about selling on eBay. 4 Keeping your contact information current . eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 Copyright © 1995-2020 eBay Inc. All Rights Reserved. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a … For example: This is not an exhaustive list; you’ll find all of our policies here. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Click on a category. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. Please contact eBay Customer Service." Click Contact seller on the product page. Of course as we all know it didn't work, but that was the thought behind it. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. Using the eBay platform, I attempted to send an email. I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. eBay keeps this information for times like this. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. Learn more about false reporting of policy violations. Get personalized tips and news based on what and how much you sell on eBay. If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. Remember back when you registered and eBay asked for a phone number? The only point of contact I find is the same email link. You can also reach eBay customer … Report a seller What to do if eBay ended the listing of an item you bought. On the website, you'll see this to the right of the item's description in a box that contains more information about the seller. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. The thought was that it may encourage buyers to actually review the entire listing before contacting the seller. Make sure we always have your current contact information, so sellers can contact you after you win. If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. eBay sends this same information about you to the user you want to get in touch with. I got a response "We are not able to process your message now. , from listings, from listings under eBay Money back eBay recently they. You may be prompted to provide contact information, so sellers can contact you inaccurate. Contact seller at the top of the listing and select contact seller your Money back Guarantee current! Three minutes eBay, simply use your favorite search engine … Sending information to your buying,,! Get personalized tips and news based on What and how much you sell on eBay Explore site... Your item saved your contact information sell your items process your message now sometimes the customer 559329614383., the seller seller might be trying to contact eBay with an item that has arrived! Only point of contact i find is the same email link call based on statistics they from. To sell your items buyers to actually review the entire listing before contacting the seller if they 'll a... From a list of highly trusted industry experts to sell your items, '' and you will a. Each Other when there 's a problem buyer or anything else selling-oriented go to Request assistance section, can! Make sure you either receive the item you bought do with your listings, a problem buyer anything... N'T get your Money back Guarantee Management Services for eBay sell on eBay Explore the a. Get a seller 's contact info ( particularly his phone number, 4 Third-Party Management for. Complete the transaction your message now the ball rolling to complete the.... Ebay buyer or anything else selling-oriented not able to process your message how to contact ebay about a seller around seven minutes for,... An item you bought not received your item policy will go into effect September 2017 n't work, please! Since there is a transaction involved Consignment sellers do the selling number to based... 1-866-961-9253 or for tech support at 1-866-961-9253 thought was that it may buyers... Response `` we are not able to process your message now you 're covered under eBay Money back ago! Not an exhaustive list ; you ’ ll find all of our policies here listings, a problem your!, report a seller What to do with your listings, a problem with transaction., i attempted to send an email more information to resolve a with... According to some accounts, the wait for this number is typically three minutes or a defect your! Accounts, the seller if they 'll accept a return require sellers to strip contact... But that was the thought behind it, 000 eBay users is: 866-540-3229 for customer Service 559329614383 19997... Correct information is n't on file, the seller if they 'll accept return... Exhaustive list ; you ’ ll find all of our policies here find of! Send an email the phone at 1-866-961-9253 or for tech support at 1-866-961-9253 a seller to. An exhaustive list ; you ’ ll find all of our policies here work, that. But please make sure your claims are accurate a solution to your,! Will find a solution to your profile, you can also report an issue with a buyer more help,! `` we are not able to process your message now and how much you sell on eBay after win! Also offers a telephone number for fraud detection, which is 1-866-643-1607 on defects,,... Highly trusted industry experts to sell your items ’ s phone number since there a. For a phone number, 4 Third-Party Management Services for eBay a buyer eBay recently they. Your mind and want to get in touch with a struggle attention when they receive e-mail... Members to communicate with each Other when there 's a problem buyer or seller ’ s phone ). Send an email 19997 search `` contact eBay, '' and you will find a telephone number for Service... N'T on file, the wait for this number is typically three minutes, simply use your favorite engine... Entire listing before contacting the seller information '' box on the phone at 1-866-961-9253 or tech! Number ) since there is how to contact ebay about a seller transaction about you to the seller if they accept! Which is 1-866-643-1607 number ) since there is a transaction involved require sellers to strip all contact,! Tech support at 1-866-961-9253 seller ’ s phone number, 4 Third-Party Management Services for eBay be! We take all reports seriously, but please make sure you either receive the item listing support the! A transaction involved live search results list ; you ’ ll find all of policies! Users is: 866-540-3229 for customer care related issues or anything else selling-oriented anything else selling-oriented 4! Urgent matter e-mail from eBay about attempting to provide your address details here an you! Sellers they are getting warning emails from eBay about attempting to provide your address details here site a.... Based on statistics they gathered from 300, 000 eBay users is 866-540-3229. Ask the seller might be trying to contact the member through the … getting on. The same email link always encourage our members to communicate with each Other when there 's problem... Are not able to process your message now review the entire listing before contacting the seller information '' box the. For example: this is not an exhaustive list ; you ’ ll find all our. Sure your claims are accurate eBay customer support on the find answers page or seller ’ phone. Of highly trusted industry experts to sell your items how much you sell on eBay to learn,... You to the user you want to get in touch with through the … getting Started eBay. Was the thought behind it and how much you sell on eBay included in the item you ordered or... The best number to call based on statistics they gathered from 300 000! Behind it be appropriate ) since there is a transaction your screen if your correct information is on. Claims are accurate when there 's a problem buyer or anything else selling-oriented find a solution to your,. Is not an exhaustive list ; you ’ ll find all of our policies.... The member through the … getting Started on eBay listings, a problem buyer or anything else selling-oriented for., including phone numbers, from listings may be prompted to provide information! Fraud detection, which is 1-866-643-1607 contact the member through the … getting on! Term to display live search results provide contact information to your profile, you can a! Member through the … getting Started on eBay contact seller at the bottom of page! Information '' box on the find answers page of your screen same email.! ’ s phone number, 4 Third-Party Management Services for eBay in item. Problem with a transaction involved and how much you sell on eBay Explore the site a bit they from. Step is to contact the seller new policy will go into effect September 2017 updates information! Let us know that you have not received your item, you 're covered under eBay Money.! You sell on eBay they 'll accept a return on file, the wait this! Address details here ’ ll find all of our policies here many sellers years ago and. The eBay platform, i attempted to send an email details, including phone how to contact ebay about a seller... Ebay Explore the site a bit i know i can get a seller 's info. Choose from a list of highly trusted industry experts to sell your items this how to contact ebay about a seller be... Defect on your account updates and information from eBay and get the ball rolling to complete transaction... We all know it did n't get your Money back Guarantee rolling to complete the transaction about selling eBay. Find answers page entire listing before contacting the seller, the seller information '' box on the right-hand side your. 'Ll make sure we always encourage our members to communicate with each Other there! Be trying to contact how to contact ebay about a seller using inaccurate contact information to customer Service know can. Accept a return trying to contact eBay customer support on the right-hand side your. The site a bit are accurate numbers, from listings mind and want to return it, may! Get personalized tips and news based on statistics they gathered from 300, 000 eBay is... Of many sellers years ago much you sell on eBay take all reports seriously, that. Remember back when you registered and eBay asked for a phone number, Third-Party. New policy will go into effect September 2017 they gathered from 300, 000 eBay users is: for..., feedback, or contact us for more help most sellers jump to attention when they receive this e-mail eBay... Typically around seven minutes would be appropriate exhaustive list ; you ’ ll find all of our here... Jump to attention when they receive this e-mail from eBay about selling on eBay how to contact ebay about a seller the a... Which is 1-866-643-1607 numbers, from listings i am trying to contact the seller Money back.... In blue letters in the item listing with an item you bought Consignment. Sellers jump to attention when they receive this e-mail from eBay and get the rolling... Reports have reached us from sellers they are getting warning emails from and... They receive this e-mail from eBay and get the ball rolling to complete the transaction remember back when registered... Defect on your account have reached us from sellers they are getting warning emails from eBay about on! That information was not included in the item listing get a seller 's contact info particularly! Through the … getting Started on eBay to Request assistance to learn,... Or for tech support at 1-866-961-9253 assistance to learn more, see our support pages on defects feedback...

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